Effective Date: [10 March 2026]

At [Goai Help Inc] (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.triposr.net, purchase our table tennis racket sets, or engage with us through our global online channels and business partnerships.

Please read this Privacy Policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways, depending on whether you are a direct consumer purchasing training and recreation equipment, or a business partner. The information we may collect includes:

A. Personal Data

Personally identifiable information that you voluntarily give to us when you register with the site, place an order, or contact us. This includes:

  • Contact Details: Name, email address, phone number, and shipping/billing address.
  • Payment Information: Financial data related to your payment method (e.g., valid credit card number, card brand, expiration date) processed securely by our third-party payment gateways.
  • Account Information: Usernames, passwords, and purchase history.

B. Business Partner Data

If you are engaging with us for worldwide business partnerships, wholesale, or distribution, we may collect:

  • Company name, tax identification numbers, business address, and primary contact details.
  • Distribution capabilities and commercial purchasing history.

C. Automatically Collected Data

Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

  • Fulfill and Manage Orders: Process transactions for your table tennis racket sets and manage global shipping logistics.
  • Facilitate Business Partnerships: Manage B2B accounts, wholesale orders, and coordinate with our worldwide distribution network.
  • Improve Product Offerings: Analyze feedback to ensure our products remain durable, cost-effective, and suitable for all skill levels.
  • Customer Support: Respond to inquiries, troubleshoot issues, and provide assistance regarding your purchases.
  • Marketing and Promotions: Send you newsletters, targeted advertising, and promotional materials related to our sports equipment (you may opt-out at any time).
  • Website Optimization: Generate a personal profile about you to make future visits to the website more personalized and improve website performance.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations:

  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, order fulfillment, parcel delivery (e.g., FedEx, UPS, local couriers), data analysis, email delivery, and hosting services.
  • Global Business Partners: With your consent or as part of a commercial agreement, we may share your information with our affiliated distributors and regional partners to facilitate worldwide sales and localized support.
  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.

4. Tracking Technologies

  • Cookies and Web Beacons: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the site to help customize the site and improve your experience. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. International Data Transfers

Because we sell products and maintain business partnerships worldwide, your information may be transferred to, stored, and processed in countries other than the country in which you reside. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable international data protection laws (such as the GDPR).

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of any inaccurate data.
  • Request deletion of your personal data.
  • Object to the processing of your data for marketing purposes.

To exercise any of these rights, please contact us using the information provided below.

8. Contact Us

If you have questions or comments about this Privacy Policy, or if you wish to inquire about your data, please contact us at:

Comany: Goai Help Inc.

Address: 1500N Grant Street STE R Denver, CO 80203 USA

Email: support@triposradmin

Privacy/Support Emai: privacy@triposr.net ]

Phone: [+86] 18007169660